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Hire Service Quality Manager

Title:	Hire Service Quality Manager
Location:	Bristol, South West
Salary:	£32,000- £35,000 depending on experience
Start Date:	ASAP
Date Posted:	23/07/2010
Reference No.:	VR309

Description:

They are currently looking for a Hire Service Quality Manager to work in their Hire Warehouse based in Bristol. The main responsibilities will be to focus on the overall management and improvement of Hire Warehouse services and procedures. The aim of the role is to undertake a full evaluation of existing hire warehouse service and determine how to achieve business aims of being the number one Hire Company in the industry when measured in terms of quality of service.

The role will require strategic thinking, ability to balance costs with benefits and to manage & motivate team leaders and team members to develop a consistent and effective quality focus which becomes part of the organisational culture.

Other responsibilities will include:

· Provide effective line management & leadership for warehouse staff responsible for In, Out, Picking & Storage functions.
· Develop, recruit, train & retain staff as appropriate
· Conduct continual assessment of all areas of hire in, picking and hire out service, storage, communication & related processes/procedures within the current operation.
· Formulate remedial action plans, operating plans and continuous improvement plans, present your proposals, rationale & expected benefits to obtain Business “Sign off”.
· Carry out Change Management through strong man management, mentoring and re-organisation as appropriate
· Demonstrate key improvement milestones
· Demonstrate a marked decrease in hire process related issues, complaints and sub-standard equipment performance. This is to be verified by increased internal and external customer satisfaction and improved company financial reports.
· Be pro-active in identifying & implementing continuous improvement initiatives, monitoring & refining their effectiveness
· Ensure when new equipment is adopted into stock that all process related issues are planned, have appropriate procedures/processes in place and that staff have been properly trained and briefed.
· Manage your business areas in line with the departmental operating budget.
Work with the Hire Equipment Quality Manager & Hire Logistics Team to ensure a coherent approach is adopted to enable the customer services, order fulfilment and asset maintenance aspects of the hire function to complement each other.

Skills and Qualifications required

Central to the success of this role is the willingness and ability of the individual to provide excellent leadership and create team spirit, engaging with the staff and processes that require review. Whilst it is expected that statistics and management information will form part of the decision making tools it is vitally important that much of the assessment comes from spending time amongst the operation and with customers and customer facing staff. This will enable first hand experience and observation of operational issues in parallel with building credibility on the rationale behind change proposals with the existing staff.

To succeed in this role you will:
· need a proven track record of delivering and managing systematic improvements in quality of service
· be an inspirational leader with strong effective line and departmental management skills
· have a minimum of ILM Level 3 First Line Management or equivalent, NVQ 2 in Hire & Rental Operations or equivalent
· be a motivated leader who demonstrates empathy, flexibility and responsibility
· generate ideas and embrace change with a strong capability to lead others through change
· be a good general communicator with competent written & verbal communication skill
· be able to engage in groups with good self expression.

Closing date: Friday 30th July

The Company

This prestigious company specialises in the hire of all entertainment technology equipment, setting the highest standards in customer satisfaction.

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