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For Candidates

Current Vacancies

Field Service Engineer

Title: Field Service Engineer
Location: London with travel
Salary: Highly competitive DOE
Start Date: ASAP
Date Posted: 09/04/2019
Reference No.: VR666

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Description:

ETC is looking for a Field Service Engineer to join the team in its London office. The Field Service Engineer will provide customer support, diagnosis of technical problems and respond to pager calls.

If you enjoy traveling extensively, have technical knowledge, entertainment lighting experience and can work independently, this may be the position for you!

Representative Responsibilities:
• Supports ETC and other products in all our other territories
• Provides phone and e-mail technical support and service
• Diagnoses technical problems accurately
• Ensures repairs are made within the time frame agreed upon by ETC and customer
• Informs customer of progress
• Completes follow-up documentation and log cases in the system
• Provides 24 hour pager support on a rotating schedule
• Responds to pager calls within 15 minutes
• Repairing faulty products that are sent back to ETC
• Work with testing, storing, organizing, and dispatching demo and loaner equipment
• Provide trade show support
• Prepare equipment
• Provide technical coordination for trade shows
• Attend trade show and provide sales and service support
• Provide demos of equipment
• Energizes ETC systems at customer site
• Ensures timely arrival to customer site through Project Management, Technical Service Administration, and site contact
• Provides positive and effective supervision regarding ETC equipment at job sites
• Evaluates projects on-site to ensure Field Service plan was followed
• Performs necessary adjustments to the plan and assures the adjustments are based on job information
• Ensures system meets customer requirements
• Performs effective end-user training
• Ensures all job documentation is correctly filled out and returned to factory personnel
• Reports all quality and service issues to the appropriate factory personnel
• Trains internal personnel, external technicians and customers on the proper use of ETC products
• Ensures training workshops have adequate preparation
• Ensures training attendees are educated on ETC products
• Performs hardware and software upgrades
• Performs specified upgrade to meet customer requirements
• Completes follow-up documentation
• Establishes and maintains relations with ETC dealers, reps, Authorized Service Providers, consultants, contractors and end users
• Ensures ETC is projected in a professional and enthusiastic manner
• Remains current on changes in policies, procedures, and product offerings
• Other duties as assigned
• Complete special projects and requests in a timely and positive fashion
• Provide Engineering Change Orders to warehoused goods as needed

Skills and Qualifications required

The ideal candidate will bring:

• Bachelor’s degree in a technical Theatre or Production program, or comparable business experience in increasingly responsible positions in the related discipline
• 3-5 years technical lighting background in a professional theatre, studio or rentals
• Knowledge of ETC and High End products
• Familiarity with competitors’ products
• Computer networking knowledge
• Ability to travel extensively
• Fluent in written and spoken English
• Knowledge of Microsoft Office applications (including Outlook, Excel, Word)
• Knowledge of other software and Adobe Acrobat.
• Knowledge of SAP a plus
• AutoCAD or similar proficiency
• Presentation and demo experience.
• Good interpersonal and communication skills

To apply, please visit: https://etcconnect.hrmdirect.com/employment/job-opening.php?req=1106658&&&jbsrc=1025

The Company

ETC Connect is a global leader in the manufacturing of lighting and rigging technology, employing over 1000 people across 10 countries.

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